Central Reservations Co-ordinator

Milton Keynes, UK

Objectives: Ensure the efficient operation of the Central Reservations Department and accept and place corporate account rental reservations for the Client Network

Requirements of the role

  • Proven experience with in a customer service role
  • Good levels of communication skills
  • Highly accurate verbal and written communication is key
  • Proactive and highly organized
  • Ability to work on own initiative, under pressure and to deadlines
  • Comfortable communicating and influencing at all levels of the business
  • Ability to work in a fast paced environment
  • Experience of working with high call volumes desirable but not essential
  • Ability to use IT systems
  • Ideally 1 years’ demonstrable experience in customer service environment

Description of the role

  • Deal with enquiries and reservations from dealers and customer as required
  • Check all rental agreements received are completed in accordance with company guidelines
  • Respond to telephone reservations to operational standards
  • Place bookings to customer specification
  • Confirm the booking to the customer immediately, by telephone and email
  • Amend bookings immediately upon receipt of notification using company procedures
  • Maintain reservation logs to operational standards
  • Inform the customer of potential problems arising; ensure the booking will be fulfilled to their satisfaction
  • Resolve general enquiries from retailers and customers to operational standards
  • Ensure high levels of customer service is achieved and clients need are fully meet

This job description represents the usual duties and requirements of the position. However, the job holder may be required to carry out other duties in line with their capability, training and level of authority. The company reserves the right to change the job without prior notice. The job description does not form part of the Contract of Employment.


If you have any problems please call 01908 576699 or email recruit@nexusplc.co.uk

Central Reservations Co-ordinator

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